First In Random Out. I’ll get to that later.
Up to this point, every one of the posts made at Direct2Dell regarding the Dell XPS M1330 has been bombarded by comments from disgruntled customers and ex-customers. However, in the latest post, there’s also a growing trend of commentators who are throwing out personal insults at the ‘whiners and complainers’. Their thought process is that everyone should know about the delays and as a result have nothing to complain about. But that’s the thing. Many, many people ordered the laptop without knowing of massive delays. In fact, many sales representatives made promises that were ridiculous in retrospect – for example the rep I spoke with said that I would only need to wait 10 to 15 days for my new laptop. It has now been 28 days and my laptop has not even shipped yet. So much for 10 to 15 days. That is why we’re upset. No one told us of delays. And most certainly, no one who ordered early on expected delays to be this extended.
And now Dell’s done more to ‘grind my gears’ as Peter from Family Guy would say. People in Canada who ordered their M1330s up to two weeks after me with exactly the same specifications and add-ons as myself have had their laptops shipped to them already. And this isn’t just limited to Canadian orders. I’m hearing it from all around – there seems to be no order as to what orders get shipped first. Many who ordered on the first day of release (June 26th) haven’t received their laptops but others who ordered much later, some as late as last week, have received theirs already. Others who ordered a month ago and were expecting their laptops any day now have had their estimated ship dates pushed out to the end of August. Perhaps their systems were shipped out for orders that were made later… What is the point or ordering early if it doesn’t make a difference as to when you’ll get the laptop? There’s already a term being coined for Dell’s order system – FIRO – First In Random Out. That’s what seems to be happening and I am not pleased one bit.
I finally get Dell’s new catch-phrase. ‘Yours Is Here‘. You’re right, it’s still over there with you, cause I sure don’t have it, yet.