I was on the phone with Rogers a few days ago, attempting to pay my bill, as the online bill payment system was once again not working. After wrapping up the payment, I decided to inquire about the issue with my online payment page. I didnâ€™t have much hope â€“ the problem seems to affect a large number of people and it didnâ€™t look like it was being fixed. I figured the most I could accomplish was to add yet another tick mark on a â€˜system not workingâ€™ list at Rogers.
So it was with these low expectations that I was transferred to the Rogers.com department. I explained to the customer service agent that I hadnâ€™t been able to pay my bills online for months. She asked me to stay on the line for a minute while she attempted to find the cause of the problem. After a few minutes, the girl told me that I had an old account on their system. It was this account that was causing issues with the bill payment system. I had used Rogers for cable internet during my co-op semester at Bell Mobility in Mississauga. Although I have since deactivated the service, the account was never removed from Rogersâ€™ system.
Iâ€™m now happy to report that the online bill payment system (cross my fingers) is working just fine. For those of you frustrated with the same issue I had, see if you have any old, deactivated accounts. They may be the cause of all your bill payment headaches.