Comments on: Dell XPS M1330 – A Year In

By: John

John — Tue, 03 Aug 2010 13:59:24 +0000

Same problem – vertical lines, overheating? – sending back to Dell to the tune of $553.50 plus the $59 fee for Dell to agree with me that there is a problem with the video card.

Maybe time for a MAC……

By: Rick

Rick — Mon, 12 Jul 2010 16:04:47 +0000

XPS M1330 purchased Sept. 07 for approx $2k for one year around the world trip. GPU failure 4 months later in Thailand. Dell support unable to coordinate a direct to factory return and resend arrangement to allow us to continue to use it on trip. (complex requirement to have it shipped back and forth from a Canadian address which rendered it useless for the purpose of our trip) Bough cheap ACER on trip -still working – and picked up 1330 on return to Canada – where similar machines were now selling for $1k. Failed again – same GPU same issue – 2 days ago. Dell looking for $500k to repair.

Long time Dell user here – 4 to 5 machines to date. Wife and 2 kids in line for new/first computers. Normally would be Dell – but never again! Also determine corporate IT purchase policies at work – $100k per annum or so and previously always Dell. Guess what – not so much anymore. Lastly going out of my way to tell friends, family and aquaintances of shoddy fraudulent treatment from Dell on this unit and this problem

Odd business model for Dell!

By: Lewis

Lewis — Mon, 05 Jul 2010 12:40:14 +0000

Hi Raj, When my graphics card failed in january 2010, I phoned Dell and paid for a new motherboard over the phone using my credit card, and they sent a technician very quickly who installed the new motherboard, which also has an Nvidia graphics card in it.

Up to then i’d been running windows vista, however i upgraded to windows 7, and haven’t had any problems with either the hardware or the software since.

My laptop always sits on an Akasa cooling stand when i use it – the Dell technician advised me to use one from now on, and commented that the ventilation on the 1330 wasn’t very good.

The Dell technician told me that he’d replaced hundreds of other boards and alerted me to the bigger problem of the faulty batch. I’ve successfully claimed a full refund from Dell for the cost of the repair, because even though my computer was over a year out of warranty, under the terms of the Sale of Goods Act (UK) the product has to be fit for purpose for at least 5 years. Don’t let them tell you that your computer was not part of the batch of faulty Nvidia graphics chips, when your computer has clearly suffered the same failure as computers with faulty Nvidia graphics chips – this was the knee-jerk response i received from their call centers! The Consumer Credit Act (UK) makes your credit card company also liable for goods purchased on credit, so you can involove them as well to put more pressure on Dell to refund you the full cost of the repair.

And finally, write to Dell’s directors and tell them about the problem and that you want a refund – they hate nothing more than getting complaint letters about faults with their products. Don’t be rude – just state that your machine has suffered the same fault as potentially thousands of others (include links to websites like this one and youtube where others have reported the problem) to prove that you have researched the extent of the problem.

Good luck
Lewis

By: Raj

Raj — Fri, 02 Jul 2010 11:23:55 +0000

Hey Guys , I am also stuck with this Graphics issue of XPS 1330.
My laptop is out of warranty now. So I have to get new motherboard with my cost . But will it last ? or shall I go for new Laptop ? Has anyone’s problem resolved after changing motherboard?
Is there any possibilty I can replaced with any other motherboard which comes with Intel or any other graphics Card?
Any suggestion will be very helpful for me.

Thanks

Raj

By: KMK

KMK — Fri, 11 Jun 2010 22:05:45 +0000

I’ve had repeated problems with my Dell XPS 1330 since it failed for the first time April 30. It was less than a year old at that point, but Dell only gave me a 90 day warranty. I had power problems before the failure–The machine would not recognize it’s own adapter. With a new mother board, it would not charge it’s own battery. With a second new motherboard, it lasted two days (which I spent reinstalling Windows to try to get my wireless connection up). Then it died again. That’s two new motherboards in a month and I’ve still got the same problem (a big plastic chunk of junk).

Please, please, please contact me about any possible class action suit.

By: cika

cika — Sat, 29 May 2010 07:06:22 +0000

My dell Xps1330′s fan is continuously running ….bios version is A14…and is getting hot. I have tried running my dell xps1330 and ibm thinkvantage at the same time and i have observed that the thinkvantage doesnt heat up….my dell just got repaired last january 2010….its very disappointing that the performance of dell is so bad…

By: charles

charles — Thu, 20 May 2010 02:53:51 +0000

Just last week the battery of my Dell XPS M 1330 died,trying to find the original Dell replacement without success( I live in Indonesia,they said have to wait 3 months from Malaysia).

So, I bought compatible battery ,but yesterday I also found that the charger also died.
I notice after they installed BIOS A 13.1 in February 2009.The fan is running more frequent than before.

Maybe this cause the premature malfunction of the battery and charger.

By: drk

drk — Mon, 10 May 2010 03:51:10 +0000

Please let me know if there is a lawsuit in this case. My motherboard on a xps m1330 purchased May 2009 just died. I had been experiencing some image problems in the weeks prior. Dell was well aware of these problems prior to my purchase and sold me a defective machine anyway.