Comments on: What’s With the Dell XPS M1330 Delay? http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/ NOT just another WordPress weblog. What were they thinking when they came up with that tagline anyways? Tue, 17 Aug 2010 05:20:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Dell XPS M1330 - The Cursed Laptop » random process | charlie 2.0 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-4588 Dell XPS M1330 - The Cursed Laptop » random process | charlie 2.0 Tue, 26 Aug 2008 16:56:54 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-4588 [...] put it mildly, my Dell XPS M1330 experience hasn’t been the smoothest. Starting with a ridiculous 6 week wait for the laptop to receiving one that wobbled with an uneven base, the M1330 certainly [...] [...] put it mildly, my Dell XPS M1330 experience hasn’t been the smoothest. Starting with a ridiculous 6 week wait for the laptop to receiving one that wobbled with an uneven base, the M1330 certainly [...]

]]> By: kane http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2831 kane Mon, 01 Oct 2007 14:02:47 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2831 Still waiting for mine! gah! Still waiting for mine! gah!

]]> By: Greg http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2661 Greg Sun, 05 Aug 2007 17:34:39 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2661 DELL got all of you... you placed an order and are afraid to cancel because what they offered is "just what you needed". Reality is DELL knew they had supply chain issues. There is no way to have this massive of a delay and plead ignorance. Instead, they took the orders and gave bad delivery dates that their upper management probably already knew wouldn't be met, but they needed to be able to say legitamately that their orders for new products were up some %. You weren't first on their minds as customers, it was their stock holders they were trying to please. DELL got all of you… you placed an order and are afraid to cancel because what they offered is “just what you needed”. Reality is DELL knew they had supply chain issues. There is no way to have this massive of a delay and plead ignorance. Instead, they took the orders and gave bad delivery dates that their upper management probably already knew wouldn’t be met, but they needed to be able to say legitamately that their orders for new products were up some %. You weren’t first on their minds as customers, it was their stock holders they were trying to please.

]]> By: random process » Dell XPS M1330 Delay Part 3 - Lack of Information | charlie http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2632 random process » Dell XPS M1330 Delay Part 3 - Lack of Information | charlie Fri, 27 Jul 2007 23:42:04 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2632 [...] already posted several times about the delays and issues surrounding the Dell XPS M1330 laptop. I spent a good chunk of money of [...] [...] already posted several times about the delays and issues surrounding the Dell XPS M1330 laptop. I spent a good chunk of money of [...]

]]> By: random process » Dell XPS M1330 Fiasco | charlie http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2609 random process » Dell XPS M1330 Fiasco | charlie Fri, 20 Jul 2007 21:05:58 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2609 [...] Delays? Check. Canceled orders? Check. Lack of communication? Double check. [...] [...] Delays? Check. Canceled orders? Check. Lack of communication? Double check. [...]

]]> By: Chatlog http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2606 Chatlog Fri, 20 Jul 2007 06:46:01 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2606 Some people said the same thing on the Dell blog as well. I'd preferred if they would have been upfront about the long lead times, so i'm really disappointed because i like the idea of toying around with it in my holidays. Anyways i decided not to cancel my order, just because i was searching for the right notebook for my needs for some time now, was about to order the M1210 the day the M1330 leaked, ordered as soon as possible and now sitting here and have to wait. So a couple of weeks really don't matter, besides cancelling now and waiting for the bottleneck to disappear would mean to rejoin the queue later, as i want to buy this notebook. I still would have liked more openes about this. Creating a "hype" and then starting to sell vaporware (and that is basically, no M1330 delivered so far, but my CC has been billed already) is kinda lame. Some people said the same thing on the Dell blog as well.
I’d preferred if they would have been upfront about the long lead times, so i’m really disappointed because i like the idea of toying around with it in my holidays.

Anyways i decided not to cancel my order, just because i was searching for the right notebook for my needs for some time now, was about to order the M1210 the day the M1330 leaked, ordered as soon as possible and now sitting here and have to wait. So a couple of weeks really don’t matter, besides cancelling now and waiting for the bottleneck to disappear would mean to rejoin the queue later, as i want to buy this notebook.

I still would have liked more openes about this.
Creating a “hype” and then starting to sell vaporware (and that is basically, no M1330 delivered so far, but my CC has been billed already) is kinda lame.

]]> By: charlie http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2604 charlie Wed, 18 Jul 2007 22:10:43 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2604 Yeah, quite a few people have said the same thing over at the Notebook Review forums. Poor execution and communication on Dell's part - I wouldn't be surprised to see many more cancellations. Yeah, quite a few people have said the same thing over at the Notebook Review forums. Poor execution and communication on Dell’s part – I wouldn’t be surprised to see many more cancellations.

]]> By: Chatlog http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2602 Chatlog Wed, 18 Jul 2007 21:05:18 +0000 http://www.randomprocess.ca/2007/07/08/whats-with-the-dell-xps-m1330-delay/#comment-2602 Speaking of the UK and the "earlier" delivery dates given here. I just had mine postponed by 4 weeks. It was due for delivery tomorrow and today the site changed to 17/08 which is quite in the middle of my annual leave. No explanation from neither my sales rep nor the sales account manager so far. I'm most likely to cancel that order for the time being, a 4 week delivery delay with a 1 day notice is too cheeky for my taste. My 2 pence. Speaking of the UK and the “earlier” delivery dates given here. I just had mine postponed by 4 weeks. It was due for delivery tomorrow and today the site changed to 17/08 which is quite in the middle of my annual leave.
No explanation from neither my sales rep nor the sales account manager so far.
I’m most likely to cancel that order for the time being, a 4 week delivery delay with a 1 day notice is too cheeky for my taste.
My 2 pence.

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